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    Troubleshooting: Poor audio/video quality of a stream

    Streaming audio/video quality can be affected by connection rate and Internet congestion. Many types of interruptions between your computer, your player, your computer's OS, your local network, your ISP and a streaming server can exist and cause trouble.

    When I listen to the live audio/video stream, the sound or video skips, cuts out or buffers

    If the player doesn't have enough network bandwidth, it will buffer. Try increasing your player's buffering setting.

    Also:

    • Make sure you are choosing the appropriate bandwidth version of a media stream based on your Internet connection.
    • Make sure you are choosing the appropriate bandwidth settings in an Internet media player or streaming audio/video recorder.
    • Make sure NOT to download applications or files while watching/listening to media streams. Your Internet connection is shared between all open applications including your web-browser, your download manager and your streaming player. Closing applications that use your Internet connection simultaneously with your streaming player may reduce buffering.
    • Close other unnecessary applications that may be open on your computer. Reboot your computer. If you have lots of other programs open, they may be using too much processor time and/or RAM for the player to work properly.
    • Make sure your Internet connection is fast enough to reliably listen to streaming audio and/or watch streaming video online. High speed Internet connection is recommended.
    • Make sure your computer is fast enough. If your computer is old, it might be too slow to play an audio/video stream regardless of what else it's doing.
    • Update your media players and streaming audio/video recorders regularly.
    Internet congestion can slow down the delivery of the stream, make it difficult for you to connect or cause buffering. Often the interruption is temporary. Please try to connect a few times at different times of the day, if possible. If you repeatedly have problems connecting, please notify your ISP - there are often quick fixes they can make when they learn about your issue.

    Why does the online live stream sound "tinny" or like I'm listening in a tunnel?

    Sound files are too large to deliver through Internet dial-up modems without compressing them first. Audio streams might be compressed to 1/20 of its size or so, which allows users with a dial-up modem to listen and helps manage costs of internet broadcasters. The reverse side is that sound quality suffers.

    I receive video without audio

    • Verify that your system audio works by playing another audio application and/or checking your speaker and headphone wires.

    I do not receive video or audio

    • If you are using a firewall, anti-malware, anti-spyware, ad-blocking or pop-up blocking software, you may experience problems with streaming audio/video. We suggest you to disable the software and try accessing the stream again.
    • If you are behind a firewall or proxy server, you may experience problems with streaming audio/video.


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